Refund policy

Returns at a glance

• Return window: 10 days from delivery.
• What can be returned: new, unused products in their original, undamaged packaging, whether defective or not, with our prior written return authorization.
• What cannot be returned: custom, specially manufactured or modified products.
• Return method: by mail. Return shipping is paid by the buyer.
• Restocking fee: 20% of the product price.
• Refund: to the original payment method.
• Exchanges: not offered. Please return the item and place a new order.

How to return an item

Contact us within 10 days of delivery at info@exo-port.com or +1 (610) 868-8400 with your order number and the reason for the return. We will reply with a written return authorization and shipping instructions. Returns sent without authorization cannot be accepted.

Goods must be returned in their original packaging, without damage or loss, with transportation charges prepaid by the buyer.

Refunds

Once we receive and inspect the returned goods, we refund the invoice price to the original payment method, less the 20% restocking fee and any cost of restoring the goods to saleable condition.

Order cancellation and deferral

Orders may be cancelled, or shipment deferred, but the buyer will be invoiced for any cancellation or deferral charges. These include, without limitation, CLINIMED™'s cost for commitments made, profit on work in progress, the contract value of parts completed and ready for shipment, and any other expenses incurred before cancellation or deferral. Shipment may be deferred for a maximum of 60 days.

Cancellation of custom or customized instruments manufactured to customer specifications is subject to a cancellation charge of 100%. Payment of up to 100% of the invoice value for custom or customized instruments and devices may be required in advance.